Vratka
Terms of use
Plain terms for a simple service. If anything here conflicts with consumer law where you live, the law wins.
1. The service
Vratka (“the app”) is operated by Jan Horák, Prague, Czech Republic (“we”). It helps you keep track of online and in-store purchases: it reads order details from documents you add, computes return, refund, claim and warranty deadlines, reminds you before they pass, and helps you check that refunds arrive and prepare letters to shops.
2. Deadlines are estimates, not legal advice
Deadlines are computed from the consumer law of the country you select, the shop's published rules as we last verified them, and the dates you and your documents provide. Laws, shop rules and the facts of your purchase can differ from what the app knows. Each deadline shows its basis and assumptions. Vratka is not a law firm and does not provide legal advice. Where something matters, check the shop's terms and act before the earliest date shown. Shops' own rules can change without notice.
3. Your account and your content
- You can use Vratka without signing in. If you sign in with Apple or e-mail, your data follows you to a new phone.
- You are responsible for what you add. Only forward documents about your own purchases, and keep your forwarding address private.
- Order details read by AI may contain mistakes; low-confidence fields are highlighted for you to check, and you can edit everything.
- Letters are templates filled with your data. You review and send them yourself; we do not contact shops on your behalf.
4. Free and Pro
Vratka is free to use with up to 3 active orders tracked at a time. Vratka Pro removes the limit and adds a calendar feed and warranty reminders. Pro is an auto-renewing subscription (monthly or yearly), sold and billed by Apple (App Store) or Google (Google Play).
- A free trial, where offered, converts to a paid subscription at its end unless you cancel at least 24 hours before it ends.
- The subscription renews automatically at the price shown in the app unless you cancel at least 24 hours before the end of the period.
- Manage or cancel it in your App Store or Google Play account settings. Deleting the app does not cancel it.
- Refunds of subscription payments are handled by Apple or Google under their rules.
For purchases through the App Store, Apple's standard Licensed Application End User License Agreement also applies.
5. Fair use
Don't use Vratka to send spam to forwarding addresses, to upload content you have no right to, to probe or overload the service, or to resell it. We may suspend accounts that do.
6. Availability and changes
We work to keep Vratka available and accurate, but it is provided as is, and features may change. We will tell you in the app about material changes to these terms before they apply to you.
7. Liability
To the extent the law allows, we are not liable for indirect losses or for a deadline missed because of incorrect or incomplete information (from you, a document, a shop or the law changing). Nothing in these terms limits your statutory rights as a consumer, or liability that cannot be limited by law.
8. Law and disputes
Czech law applies, without depriving you of the protection of the mandatory consumer law of the country where you live. Consumers in the EU may also use the Czech Trade Inspection Authority (adr.coi.cz) for out-of-court dispute resolution.
9. Contact
Last updated: 13 October 2026